ITA ENG
ITA ENG

Return Policy

The Return Policy varies depending on the service with which the User made the purchase of the products:

“Click&Reserve”
A product booked online with Click&reserve and then purchased at the point of sale is part of the traditional trade and follows the rules also regarding the return. To know if it adopts a particular return policy for purchased products the User must refer directly to the sales point:
https://www.mantovavillage.it/it/shop-and-brands
https://www.franciacortavillage.it/it/shop-and-brands

“Click&Collect”
A product purchased online with Click&collect and then withdrawn at the point of sale is part of e-commerce and follows the rules also regarding the return. The User can make a free return of one or more products of the purchase made by going in person to the relevant points of sale in the Village within 14 days from the date on which you collected the order.
To return one or more products collected at the Village’s points of sale, the User must:
1. Make sure that the products are in the same condition in which you received them, with all the original tags attached, and stored in your original packaging.
2. Go to the points of sale to which the products refer by bringing with you the order confirmation email and any tax receipts or invoices that you received together with the purchased products.
3. To communicate to the staff of the point of sale its will to return.
In the case of a return of one or more products purchased online with Click&collect the point of sale complies with the regulations of electronic commerce and ensures the application of the rules laid down in Legislative Decree no. 206/2005 (c.d. Consumer Code) regarding the right of withdrawal. In the event that the User requests a refund, the amount paid will be transferred to the same circuit that the User used during the purchase.

“Shipment at home”
A product purchased online and then withdrawn at the point of sale is part of e-commerce and follows the rules also regarding the return. The User can make a free return of one or more products of the purchase made within 14 days of receiving the order at home.

To return one or more products received at home the User must:
A product purchased online and then withdrawn at the point of sale is part of e-commerce and follows the rules also regarding the return. The User can make a free return of one or more products of the purchase made within 14 days of receiving the order at home.
To return one or more products received at home the User must:
1. Make sure that the products are in the same condition in which you received them, with all the original tags attached, and stored in your original packaging.
2. Contact the Infopoint of the Village by email to communicate its willingness to make one or more products of the purchase that has made, specifying the order number, the items returned and the respective points of sale to which they refer (Mantova Village: info@mantovaoutlet.it, Franciacorta Village: info@franciacortavillage.it).
3. Insert the products inside the package that you will use for the return.
4. Fill in all parts of the return form that you received at home together with the purchased products and insert it into the package.
5. Close the package and apply the pre-compiled DHL return label over any other labels related to the original delivery.
6. Contact the DHL carrier to reserve your return collection.

Within 48 hours of receipt of the return by the Infopoint, the points of sale to which the products refer verify their integrity and give their authorization to refund. The refund is made by Land of Fashion through the payment platform on the same circuit used by the User during the purchase.